50Crowns Casino Privacy Policy

At 50Crowns Casino, we are committed to protecting your personal information and ensuring that your privacy is respected at all times. This Privacy Policy explains how we collect, use, store, and share your personal data when you access and use our services at 50crowns.com and bet.50crowns.com. By creating an account and using our platform, you agree to the practices described in this document. We encourage you to read it carefully before using our services.

Who We Are

Here at 50Crowns, we operate under Zosma LLC, incorporated under the laws of Belize with registration number IFSC/200/LLC 2125/23, with registered address at New Horizon Building, Ground Floor, 3 1/2 Miles Philip S.W. Goldson Highway, Belize City, Belize. Our billing operations are handled by Eonvex Limited, a company registered under the laws of Cyprus under registration number HE 467522, with its registered address at Grigoriou Xenopoulou, Agia Paraskevi, Germasogeia, 4B, Limassol, Cyprus. Eonvex Limited acts as the EU-EEA Representative of Zosma LLC.

Our 50Crowns Casino platform is licensed and regulated by the Government of the Autonomous Island of Anjouan, Union of Comoros, under licence number ALSI-132405050-FI3. If you have any questions about this policy or how we handle your data, please contact us at support@50crowns.com.

Information We Collect

When you register and use our 50Crowns services, we may collect the following categories of personal information:

Personal Identification Data

• Your full name, date of birth, and nationality
• Government-issued identification documents for verification purposes
• Your residential address and proof of address documents
• Your email address and phone number

Financial and Transaction Data

• Payment method details, including card numbers (partially masked), e-wallet identifiers, and cryptocurrency wallet addresses
• Deposit and withdrawal history, including amounts, currencies, and timestamps
• Transaction records involving all supported currencies — fiat and crypto — such as EUR, USD, CAD, AUD, BTC, ETH, USDT, and others

Technical and Usage Data

• Your IP address, browser type, device identifiers, and operating system
• Login session data, including time and duration of your visits
• Pages visited, games played, betting history, and features accessed on our platform
• Cookies and similar tracking technologies (please see our Cookie section below)

Communications Data

• Records of your interactions with our customer support team via live chat, email, or contact form
• Promotional preferences and opt-in/opt-out choices for marketing communications

How We Use Your Information

We at 50Crowns use the information we collect for the following legitimate purposes:

• To verify your identity and process your registration in compliance with Know Your Customer (KYC) regulations
• To process your deposits and withdrawals using your chosen payment methods, and to enforce applicable withdrawal limits based on your account status
• To administer your participation in our VIP loyalty programme, including comp point accumulation, level progression, and bonus credits
• To provide and improve our gaming services — including casino, live casino, sports betting at bet.50crowns.com, and virtual sports
• To deliver bonuses, free spins, cashback offers, and promotional rewards that you have qualified for or opted into
• To send you service notifications, security alerts, and support messages
• To comply with legal, regulatory, and anti-money laundering (AML) obligations
• To detect and prevent fraud, cheating, or any other prohibited activity on our platform
• To enforce our Terms and Conditions, responsible gambling policies, and any applicable self-exclusion measures

Cookies and Tracking Technologies

Our 50Crowns platform uses cookies and similar technologies to enhance your experience, remember your preferences, and analyse site performance. We use the following types of cookies:

• Essential cookies: Required for the basic functioning of our website and account access
• Analytical cookies: Help us understand how players interact with our site so we can improve our services
• Functional cookies: Remember your settings and preferences, such as language and currency
• Marketing cookies: Used to deliver relevant promotional content, including information about the 50Crowns welcome bonus, bonus codes, and special offers

You may manage or disable cookies through your browser settings at any time. However, disabling essential cookies may affect the functionality of our platform, including your ability to log in to your account.

Sharing Your Personal Data

We do not sell your personal data to third parties. However, we may share your information in the following circumstances:

• Service providers: We work with payment processors, identity verification services, fraud prevention agencies, and IT infrastructure partners who assist us in delivering our services
• Legal compliance: We may disclose your information to regulatory authorities, law enforcement agencies, or courts if required by law or to protect our legal rights
• Corporate transfers: In the event of a merger, acquisition, or restructuring, your data may be transferred to the relevant parties involved in the transaction
• AML and KYC providers: We may share identity and transaction data with third-party compliance services for fraud detection and regulatory screening

All third parties we engage are contractually required to handle your data securely and only for the purposes for which it was shared.

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable law and regulatory obligations. In most cases, we are required to retain certain records — including transaction histories and identity verification documents — for a minimum of five years following account closure. After this period, we securely delete or anonymise your data.

Your Rights

Depending on your country of residence, you may have the following rights with respect to your personal data held by us:

• Right of access: You may request a copy of the personal data we hold about you
• Right to rectification: You may ask us to correct inaccurate or incomplete information
• Right to erasure: You may request that we delete your personal data, subject to our legal retention obligations
• Right to restriction: You may ask us to limit how we process your data in certain circumstances
• Right to data portability: You may request that we transfer your data to another service provider in a structured, machine-readable format
• Right to object: You may object to the processing of your data for direct marketing purposes at any time

To exercise any of these rights, please contact our support team at support@50crowns.com. We will respond to all verified requests within the timeframes required by applicable law.

Security of Your Data

We take the security of your personal information seriously. At 50Crowns Casino, we implement industry-standard technical and organisational measures to protect your data from unauthorised access, loss, misuse, or disclosure. These include SSL encryption for all data transmissions, secure server infrastructure, and strict internal access controls. However, no online transmission or storage system can be guaranteed as completely secure, and you use our services at your own risk.

Responsible Gambling and Data Use

We may use your account data — including your deposit history, gaming behaviour, and session patterns — to support our responsible gambling obligations. This includes identifying signs of problem gambling, applying self-exclusion requests, and communicating information about responsible gaming tools and resources. Your data may also be shared with approved responsible gambling registries where required by law or regulation.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies before providing any personal data. Our Privacy Policy applies only to information collected through our own platforms at 50crowns.com and bet.50crowns.com.

Changes to This Privacy Policy

We reserve the right to update or amend this Privacy Policy at any time. When we make material changes, we will notify you by posting the revised policy on our website and, where appropriate, by sending you a notification via email or live chat. Your continued use of our services following any such update constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please do not hesitate to get in touch with our team. We provide 24/7 customer support via live chat, email, and our contact form. You can also reach us directly at support@50crowns.com. We are here to help and will respond to all privacy-related enquiries as promptly as possible.